SHIPPING COSTS

Fast, transparent shipping is of course a priority for us. For our deliveries, we use the services of DHL GOGREEN and its logistics partners in the respective country of destination. All packages are insured against loss or damage during transport.


When it comes to our shipping services, sustainability is just as important here as it is for the rest of our business. Our small UND GRETEL shipping boxes are made of 70% recycled cardboard, can in turn be recycled themselves, and are also FSC certified. Our large shipping boxes are made of 70% recycled cardboard and can be recycled themselves. Our packaging and cushioning materials are also FSC certified, recyclable, and made of recycled materials.

Here is a list of our standard shipping costs.

Germany
Shipping is free for your order. The average delivery time within Germany is 1-3 working days.

Austria
4,90 EUR 
free shipping for orders of at least 100 EUR 

within the European Union (EU)
4,90 EUR 
free shipping for orders of at least 100 EUR 

For deliveries to countries within the European Union (EU), the invoice will include 19% VAT. We expect about 3-5 working days until your order arrives for deliveries to EU countries other than Germany.

Non-EU
14,90 EUR 
free shipping for orders of at least 150 EUR

For deliveries to countries outside the EU, the invoice is net (minus VAT). The correct net amount is indicated in the order process and in the order confirmation. Specific taxes and import duties in the case of delivery to a non-EU country must be declared and paid by the purchaser of the goods to the competent authorities of the importing country. For deliveries to non-EU countries, your order will take about 5-10 working days to arrive.

Rest of the world
34,90 EUR 
free shipping for orders of at least 200 EUR

RETURNS

You have the right to cancel the purchase contract within fourteen days after receipt of the goods without giving a reason.

Please send your cancellation request here:

DRTJ Organic Cosmetics GmbH
WE'RE ALL IN
Torstraße 177
10115 Berlin, Germany

E-Mail: support@undgretel.com

You can use our sample order cancellation form for this.

You must return or hand over the goods to us immediately and within fourteen days at the latest from the day you informed us of the cancellation of this contract. The deadline is met if you send the goods before the end of this fourteen-day period.

RETURN ADDRESS
DRTJ Organic Cosmetics GmbH
WE'RE ALL IN
Torstraße 177
10115 Berlin, Germany

The product must be unused and enclosed in its original packaging (this only applies in the event of withdrawal within the deadline), and the original shipping packaging or an equally damage-proof packaging should additionally be used to prevent the original packaging of the product from being damaged. All parts belonging to the product must be included.

The package can be returned to any branch of the postal service, see DHL-Retoure.

You bear the direct costs of returning the goods. After examination of the goods, we will refund the (partial) amount with the same payment method you used for your order.